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COMMERCE POLICY

This Commerce Policy (“Commerce Policy”) describes how Joyas LLC dba Studio Juliet (“Studio Juliet”, “Company”, “us”, “our”, and “we”) monitors the eligibility of our consumer users and online visitors (“you”, “your”, “yours”, “customer”) of this website, studiojuliet.com (the “Site”), the procedures we use with respect to pricing our products and processing your orders and payments.  

This Commerce Policy is incorporated into, and part of, the Company’s Terms, which govern, in general, your use of the Site.

Shipping - Domestic

Shipping Rate - $3.50

Shipping originates from the Studio Juliet space in Denver, Colorado. Please allow 3-5 business days for your order to be processed and shipped via USPS. Shipments valued at more than $100 will require signature upon delivery unless specifically indicated otherwise on order. If you prefer another carrier or would like express shipping please contact julie@studiojuliet.com

Special order items may take up to 3 weeks for shipment. If there will be a delay Studio Juliet will contact the customer immediately.

If this is a rush order please contact julie@studiojuliet.com and Studio Juliet will do its best to make arrangements to expedite the order.

Shipping - International

Shipping Rate - $9.50

Studio Juliet ships to almost every country via USPS Priority Mail International. Please note due to each individual country's customs and postal service, we are not responsible for packages damaged or lost once they are in transit. Duties and taxes are not included in the total at checkout and are determined by the customs agency within the destination country and assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country so international buyer is responsible for all taxes, duties, VAT, fees, customs, etc. that may be incurred.

If you prefer to use another carrier or have questions about insuring an international package please contact julie@studiojuliet.com.

Returns

Items may be returned within 60 days of receipt in their original, new and resalable condition via prepaid insured mail. Please contact julie@studiojuliet.com to discuss reason for return prior to sending items for return. Customer pays return shipping charges. Studio Juliet is not responsible for items damaged or lost in transit.  Customer will be credited in full, minus all shipping charges.

Please be sure to contact julie@studiojuliet.com for return authorizations prior to shipping. 

Exchanges

Studio Juliet understands that you may order a style that isn't quite right. We are always willing to work with you (or the gift recipient) to ensure that you are completely satisfied with your purchase. While we don't put a strict timeline on exchanges, any exchange request (on an item in its original condition) made after 6 months of purchase date will be considered on a case by case basis. 

Please be sure to contact julie@studiojuliet.com for exchange authorizations prior to shipping. 

Repairs

Studio Juliet takes pride in craftsmanship. If a customer’s piece needs repair, please contact julie@studiojuliet.com. Depending upon the repair needed there may be a nominal cost for additional materials. Repair time will vary depending on nature of repair and availability of materials. Please email julie@studiojuliet.com to inquire about repair and include customer name, description, photo of the damage, and proof of purchase. If piece can be repaired, customer will be emailed shipping instructions.

Wholesale

A $500.00 minimum purchase is required with opening orders. Opening orders must be paid in full prior to shipping via USPS unless you choose otherwise.

Terms of Eligibility

The purchase of merchandise through the Site is strictly limited to parties who can lawfully enter into and form contracts on the internet in accordance with the laws of the state of Colorado.

In order to make purchases on the Site you will be required to provide information about yourself that is true, accurate, current and complete in all respects. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. 

The Site is available only to individuals who meet the above terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to the Company and Stripe.com, our payment security provider, and who have authorized Studio Juliet to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by you are for personal or gift use and may not be re-sold, used for commercial purposes or any other commercial benefit. In addition, the Company reserves the right to restrict multiple quantities of an item being purchased and/or shipped to any one customer or postal address. 

Pricing and Taxes

Items for sale on this Site are fairly priced.  Prices are calculated to include the actual price of materials, an hourly rate for labor, prorated for the time it takes to make each piece by hand, and a surcharge for overhead (studio rent and equipment, utilities, marketing).

This Site offers products for sale that are in stock and available for distribution.  All orders are subject to availability, and items in your shopping basket are not reserved and may be purchased by other customers.  All prices and offers remain valid as advertised from time to time.  The U.S. dollar price of a product displayed on the Site at the time the order is accepted will be honored.  Price and availability information is subject to change without notice.

Prices shown on the Site are in U.S. dollars and are exclusive of taxes.  If you are shipping within the U.S., sales tax will only be charged on orders shipped within Colorado.  No other tax or import duty will be applied to orders shipped within the U.S.  Customers purchasing from a country served as DDP (deliver duty paid) will incur relevant import duty and tax. These costs will be calculated prior to shipment and we will contact customer by email regarding payment of these taxes.  Customers purchasing from a country served as DDU (deliver duty unpaid) will be charged for the items purchased and shipping costs only and import duty or tax costs will be invoiced to you directly from USPS or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.   If you are a customer whose credit/debit card is not denominated in US dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.  This email is not an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance will be finalized upon completion of the packing of your order. Completion of the contract between you and Studio Juliet will be complete when we ship the goods to you at which time you will receive a second email confirming that your order has been sent.  The sale contract is concluded in the state of Colorado, USA, and the language of the contract is English.

You agree that the Company is authorized to transmit electronic mail, written mail, and on occasion to telephone you for the purpose of informing you about your particular transaction or verifying your transaction, the Site or the Company’s products or services, or for such lawful purpose(s) as the Company deems appropriate.  

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out in this Commerce Policy.  Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any content or merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Payment can be made by Visa, MasterCard, American Express credit and debit cards, and any other methods which may be clearly advertised on the Site from time to time.  Payment will be debited and cleared from your account upon completion of the packing of your order by Studio Juliet.

 

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.  All credit/debit cardholders are subject to validation checks and authorization by the card issuer.  By making an offer to purchase merchandise, you expressly authorized us to perform credit checks and, where the Company feels necessary, to transmit or obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.  If the issuer of your credit/debit card refuses to authorize payment to Studio Juliet, we will not be liable for any delay or non-delivery. Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email within 24hours. 

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personalinformation that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Sometimes, an item is out of stock, discontinued and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit/debit card, we will not charge you for the item or any taxes, shipping or handling charges. 

We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.